ISO 10004 CERTIFICATION

ISO 10004:2018 QUALITY MANAGEMENT - CUSTOMER SATISFACTION MANAGEMENT SYSTEM?

    How your organization will benefit:-

    SO 10004 gives guidelines for defining and implementing processes to monitor and measure customer satisfaction. It is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of the standard is on customers external to the organization. According to ISO 10004, one of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction.The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization’s strategies, products, services, processes, and characteristics that are valued by customers, and serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial and other benefits.ISO 10004 provides guidance to the organization on establishing effective processes for monitoring and measuring customer satisfaction.The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document. ISO 10004:2018 is compatible with ISO 9001:2015. It can help address specific clauses in ISO 9001:2015 related to customer satisfaction The focus of ISO 10004:2018 is on customers external to the organization. ISO 10004 provides guidance in defining and implementing processes to monitor and measure customer satisfaction. Obtain information on new expectation, resolving complaints to the satisfaction of the complainant and the organization.Identify trends and therewith eliminate causes of complaints, encourage personnel to improve their skills in working with customers, basis for continual review and analysis of the complaints-handling process. One of the key elements of organizational success is the customer’s satisfaction with the organization and its products and services. Therefore, it is necessary to monitor and measure customer satisfaction.The information obtained from monitoring and measuring customer satisfaction can help identify opportunities for improvement of the organization’s strategies, products, services, processes and characteristics that are valued by customers, and serve the organization’s objectives. Such improvements can strengthen customer confidence and result in commercial and other benefits. This document provides guidance to the organization on establishing effective processes for monitoring and measuring customer satisfaction. The satisfaction of persons or organizations that could or do receive a product or a service from a public or a private organization is the focus of this document.